The mortgage underwriting process is a critical step in securing a home loan, where lenders evaluate a borrower’s ability to repay the mortgage. This comprehensive procedure involves assessing various financial documents and personal information to determine risk levels. Understanding this process can empower borrowers to navigate the complex terrain of home financing successfully. By demystifying underwriting, prospective homeowners can better prepare themselves, enhance their approval chances, and ultimately achieve their goal of homeownership.
What is the mortgage underwriting process?
The mortgage underwriting process is the evaluation phase where lenders assess the risk involved in granting a loan based on a borrower’s financial profile and the property in question.
Definition of Mortgage Underwriting
Mortgage underwriting is the process through which lenders evaluate the financial viability of a borrower. It involves reviewing credit histories, income, and the property being purchased. The underwriter’s role is to assess whether the borrower meets specific criteria set by the lender and regulatory bodies.
Importance of Underwriting in Home Buying
Underwriting is crucial in home buying as it ensures that lenders mitigate risks associated with lending. By thoroughly evaluating a borrowerโs financial stability and the propertyโs value, lenders can make informed decisions that protect both the institution and the borrower from potential defaults.
Overview of the Underwriting Process
The underwriting process typically begins after a mortgage application is submitted. It includes verifying the applicant’s financial information, assessing property value, and ultimately making a decision on loan approval or denial. Each step is vital in determining the risk and ensuring responsible lending practices.
Who conducts the mortgage underwriting?
Mortgage underwriting is primarily conducted by underwritersโprofessionals trained to assess financial information and risk associated with loan applications.
Role of Underwriters
Underwriters play a pivotal role in the mortgage process, acting as risk assessors for lenders. They analyze a borrowerโs financial documents, evaluate credit risk, and verify information to ensure compliance with lending standards. Ultimately, their decisions directly influence loan approvals and terms.
Types of Underwriters
There are generally two types of underwriters: in-house and third-party. In-house underwriters work directly for lending institutions, while third-party underwriters operate independently, often used by lenders to alleviate workload. Each type has unique advantages depending on the lenderโs operational needs.
Qualifications of a Mortgage Underwriter
Mortgage underwriters typically need a bachelorโs degree in finance, business, or a related field, along with relevant certifications. Experience in risk assessment and familiarity with mortgage regulations are also critical. Continuous education is essential to stay updated with changing lending policies.
What documents are needed for mortgage underwriting?
To complete the underwriting process, borrowers must provide several key documents that demonstrate their financial stability and ability to repay the loan.
Common Documentation Requirements
Common documentation for mortgage underwriting includes tax returns, W-2 forms, bank statements, and proof of assets. These documents allow underwriters to verify income, assets, and overall financial health, which are crucial for determining loan eligibility.
Income Verification Documents
Income verification is essential in the underwriting process. Borrowers typically need to submit recent pay stubs, two years of tax returns, and possibly proof of additional income sources. This documentation helps establish a reliable income stream for assessing repayment ability.
Credit Report and Financial Statements
Underwriters review the borrowerโs credit report and financial statements to assess creditworthiness. A comprehensive credit report reveals credit scores, debt history, and payment patterns, while financial statements provide insight into savings and investments, forming a complete financial picture.
How long does the mortgage underwriting process take?
The duration of the mortgage underwriting process can vary but typically takes anywhere from a few days to several weeks, depending on various factors.
Typical Duration for Underwriting
On average, the underwriting process takes between 7 to 14 days. However, in some cases, it may extend to 30 days or more if additional documentation is required or if the borrower has a complex financial situation. Timely communication can help expedite this phase.
Factors Affecting Underwriting Time
Several factors can influence the time it takes for underwriting, including the complexity of the financial situation, the completeness of submitted documents, and the lender’s workload. Delays in obtaining necessary information or clarification can also prolong the process.
What to Expect During Waiting Period
During the waiting period of underwriting, borrowers should prepare for potential requests for additional information or clarification from the underwriter. Itโs essential to stay responsive and organized to ensure a smoother process. Regular updates from the lender can also provide peace of mind.
What are the key steps in the mortgage underwriting process?
The mortgage underwriting process involves several key steps that help underwriters assess the risk associated with a loan application.
Initial Application Review
The first step is the initial application review, where underwriters assess the completeness of the submitted application and accompanying documents. They look for any discrepancies or missing information that could hinder the process. A thorough review sets the stage for further evaluation.
Verification of Information
Verification involves confirming the authenticity of the borrowerโs financial information, including employment status, income, and assets. Underwriters may contact employers or financial institutions directly to validate this data, ensuring that the information aligns with what was provided in the application.
Final Decision Making
After reviewing all the information, the underwriter makes a final decision on the loan application. This decision can result in approval, conditional approval requiring additional documentation, or denial. Each outcome is communicated to the borrower promptly to ensure clarity.
How does an underwriter assess risk?
Underwriters assess risk by evaluating multiple factors, including credit history, debt-to-income ratio, and overall financial stability.
Risk Assessment Factors
Key risk assessment factors include the borrowerโs credit score, employment history, and the ratio of debt to income. These elements help underwriters gauge the likelihood of loan repayment. A higher risk profile may lead to stricter lending terms or denial.
Credit History Analysis
Credit history analysis involves examining the borrowerโs past borrowing behavior, including payment history and existing debts. A strong credit history with timely payments indicates reliability, while derogatory marks can signal potential risks, influencing the underwriting decision.
Debt-to-Income Ratio Evaluation
The debt-to-income (DTI) ratio evaluates how much of a borrowerโs income goes toward debt payments. A lower DTI generally indicates a healthier financial state, making it easier for an underwriter to approve the loan. Lenders typically prefer a DTI ratio below 43% for optimal loan terms.
What is the difference between pre-qualification and pre-approval?
Pre-qualification provides a rough estimate of how much a borrower can borrow, while pre-approval involves a more thorough investigation of finances and results in a conditional commitment from the lender.
Understanding Pre-Qualification
Pre-qualification is often the first step in the mortgage process, where lenders give a general estimate of borrowing power based on self-reported financial information. Itโs a less formal process and does not guarantee loan approval.
Understanding Pre-Approval
Pre-approval is a more formalized process that requires a detailed review of financial documents. This stage provides borrowers with a conditional commitment for a specific loan amount, making it a stronger indication of creditworthiness and seriousness in the home-buying process.
Impact on Underwriting Process
Obtaining pre-approval can streamline the underwriting process since the lender has already conducted a preliminary assessment. This can lead to quicker decisions during formal underwriting, as many necessary documents will already be on file, allowing for faster processing times.
What are the different types of mortgage underwriters?
Mortgage underwriters can be categorized into three main types: in-house underwriters, third-party underwriters, and those who utilize automated underwriting systems.
In-House Underwriters
In-house underwriters are employed directly by a lending institution. They typically have a deep understanding of the lenderโs specific policies and procedures, facilitating a more streamlined process. Their familiarity with the institution’s criteria can enhance loan processing efficiency.
Third-Party Underwriters
Third-party underwriters operate independently and are often contracted by lenders to handle overflow work. This flexibility allows lenders to manage workload effectively. However, it may result in longer processing times due to the need for additional communication between the lender and the third-party underwriter.
Automated Underwriting Systems
Automated underwriting systems (AUS) use software to evaluate mortgage applications quickly. These systems analyze borrower data and provide instant feedback on creditworthiness. While efficient, they may not capture nuanced financial situations that a human underwriter could identify.
What criteria do underwriters use to approve or deny a mortgage?
Underwriters use several criteria to determine mortgage approval or denial, including credit score, income stability, and property appraisal outcomes.
Credit Score Requirements
The credit score is a significant factor in mortgage underwriting. Lenders typically have minimum score thresholds that borrowers must meet to qualify for a loan. A higher score can result in more favorable loan terms, while a lower score may lead to higher interest rates or denial.
Income and Employment Stability
Stable income and employment are critical for loan approval. Underwriters assess not only the amount of income but also the borrowerโs job history and job type. Consistent employment reduces perceived risk, enhancing the chances of loan approval.
Property Appraisal Considerations
The property appraisal is an essential component of underwriting, as it determines the homeโs market value and ensures it meets the lenderโs requirements. A lower appraisal than expected can impact loan amounts and terms, potentially leading to denial or additional conditions.
What is the role of credit scores in mortgage underwriting?
Credit scores are fundamental in mortgage underwriting, serving as a barometer for a borrower’s creditworthiness and likelihood of repayment.
Understanding Credit Scores
Credit scores range from 300 to 850, with higher scores indicating better creditworthiness. They are calculated based on payment history, credit utilization, length of credit history, types of credit accounts, and recent credit inquiries. Understanding these factors can help borrowers improve their scores.
How Scores Affect Loan Terms
A borrowerโs credit score directly influences loan terms, including interest rates and down payment requirements. Higher credit scores can lead to lower interest rates, while lower scores may result in higher rates or the need for private mortgage insurance (PMI).
Common Score Ranges for Approval
Most lenders consider a credit score of 620 or higher as acceptable for conventional loans. FHA loans may accept scores as low as 580 with a 3.5% down payment. Understanding these ranges helps borrowers set realistic expectations for approval.
What happens if a mortgage is denied during underwriting?
If a mortgage is denied during underwriting, borrowers can receive specific feedback on the reasons for denial and explore options for moving forward.
Common Reasons for Denial
Common reasons for mortgage denial include low credit scores, insufficient income, high debt-to-income ratios, or issues with the property appraisal. Understanding these factors can help borrowers address weaknesses in their application before reapplying.
Options After Denial
After a denial, borrowers have several options, including addressing the reasons for denial, improving credit scores, or saving for a larger down payment. They can also seek pre-approval with a different lender, which may have different criteria.
Appealing the Underwriting Decision
Borrowers can appeal underwriting decisions by providing additional documentation or clarifications. This process may involve submitting a formal appeal letter outlining reasons for reconsideration. Open communication with the lender can facilitate this process.
How can borrowers prepare for the underwriting process?
Borrowers can enhance their chances of success in the underwriting process by meticulously preparing their financial documentation and improving their credit profile.
Gathering Necessary Documents
Preparation begins with gathering essential documents, such as tax returns, pay stubs, bank statements, and identification. Having these documents organized and readily available can streamline the underwriting process and minimize delays.
Improving Credit Score
Borrowers should actively work to improve their credit scores before applying for a mortgage. This may involve paying down existing debts, making timely payments, and disputing any inaccuracies on credit reports. A higher credit score can lead to better loan terms.
Understanding Financial Health
Borrowers should have a clear understanding of their financial health, including income, debts, and assets. This awareness allows them to present a comprehensive view of their finances to underwriters, making it easier to demonstrate their ability to repay the loan.
What is the significance of the appraisal in underwriting?
The property appraisal is critical in underwriting as it establishes the market value of the property and protects the lenderโs investment.
Purpose of the Appraisal
The primary purpose of an appraisal is to determine the fair market value of the property being financed. It ensures that the loan amount is appropriate relative to the propertyโs worth, safeguarding both the lender and borrower from financial discrepancies.
Impact on Loan Approval
A favorable appraisal can significantly enhance the likelihood of loan approval, while a low appraisal can jeopardize it. If the appraisal does not meet or exceed the purchase price, it may require renegotiation of the sale price or lead to a denial of the loan.
Common Appraisal Issues
Common issues that can arise during an appraisal include discrepancies in property condition, location, or recent comparable sales. Addressing these potential issues proactively can help ensure a smoother underwriting process and prevent delays.
What are the potential outcomes of the underwriting process?
Underwriting can result in three primary outcomes: approval, conditional approval, or denial, each representing different paths forward for the borrower.
Approval
An approval means the lender is satisfied with all aspects of the application, including creditworthiness and property valuation. This outcome allows the borrower to move forward with finalizing the mortgage terms and preparing for closing.
Conditional Approval
Conditional approval indicates that the application meets most criteria but requires additional information or documentation before final approval. Borrowers should respond promptly to requests to ensure a smooth transition to finalizing their mortgage.
Denial
A denial means the application did not meet the lenderโs criteria. Borrowers should seek feedback on the reasons for denial and consider how to address these issues before reapplying or exploring other lending options.
How do underwriters evaluate property value?
Underwriters assess property value through comparative market analysis, inspection reports, and current market trends to ensure the mortgage amount aligns with the property’s worth.
Comparative Market Analysis
A comparative market analysis (CMA) involves evaluating similar properties in the area to establish a fair market value. This analysis helps underwriters ascertain whether the propertyโs price aligns with current market conditions, ensuring prudent lending practices.
Inspection Reports
Inspection reports provide critical insights into the propertyโs condition, highlighting any issues that may affect its value. Underwriters consider these findings when assessing overall risk, as properties in poor condition may not hold their value over time.
Market Trends
Market trends play a significant role in property valuation. Underwriters analyze historical data and current market dynamics to make informed decisions about the propertyโs future value and the associated risk of lending. Understanding these trends can help both lenders and borrowers.
What is the impact of debt-to-income ratio on underwriting?
The debt-to-income (DTI) ratio is a crucial metric in the underwriting process, influencing loan approval and terms by reflecting a borrowerโs financial stability.
Definition of Debt-to-Income Ratio
The DTI ratio is the percentage of a borrowerโs gross monthly income that goes toward paying debts. It is calculated by dividing total monthly debt payments by gross monthly income. A lower DTI ratio indicates better financial health and increases the likelihood of loan approval.
How it Affects Approval
A higher DTI ratio can signal to underwriters that a borrower may struggle to manage additional debt. Most lenders prefer a DTI ratio of 36% or lower, while some may allow up to 43% under specific circumstances. Understanding these thresholds can help borrowers prepare their finances.
Ideal Ratios for Borrowers
Ideally, borrowers should aim for a DTI ratio below 36% to enhance their chances of approval and secure favorable loan terms. Strategies to lower DTI include paying off debts, increasing income, or saving for a larger down payment, thus positively impacting their overall financial profile.
How does employment history influence mortgage underwriting?
Employment history significantly influences mortgage underwriting, as lenders seek stability and reliability in a borrowerโs income sources.
Importance of Job Stability
Job stability is a critical factor in underwriting, as it reflects a borrowerโs ability to maintain consistent income. Underwriters typically prefer borrowers with steady employment, as frequent job changes can raise concerns about income reliability and job security.
Types of Employment Considered
Underwriters consider various types of employment, including salaried positions, hourly wages, and self-employment. Each type has specific documentation requirements and risk profiles. For example, self-employed borrowers may need to provide additional proof of income stability through tax returns and business statements.
Self-Employment Considerations
Self-employed borrowers face additional scrutiny during underwriting, as proving consistent income can be more complex. They must often provide multiple years of tax returns and profit-and-loss statements to demonstrate financial stability. Understanding these requirements can aid in smoother processing.
What are red flags that underwriters look for?
Underwriters are trained to identify red flags that may indicate higher risk in a loan application, impacting their decision to approve or deny the mortgage.
Frequent Job Changes
Frequent job changes can raise concerns about a borrowerโs stability and reliability. Underwriters typically look for employment history that shows consistent tenure in jobs, as this reflects a stable income source. Borrowers with multiple job changes may need to provide explanations to mitigate risk perception.
High Debt Levels
High levels of debt relative to income can be a significant red flag for underwriters. A high debt load increases the debt-to-income ratio, suggesting potential repayment issues. Borrowers should aim to reduce outstanding debts before applying for a mortgage to improve their financial profile.
Inconsistent Income
Inconsistent income can signal financial instability, making underwriters wary. Borrowers with fluctuating incomes, such as commission-based jobs, may need to provide additional documentation to demonstrate average income levels over time. Clear communication about income sources can alleviate concerns.
How does the underwriting process differ for FHA loans?
The underwriting process for FHA loans differs from conventional loans primarily due to specific guidelines established by the Federal Housing Administration.
FHA Loan Underwriting Guidelines
FHA loans have more lenient underwriting guidelines compared to conventional loans, allowing for lower credit scores and down payments. This accessibility makes FHA loans a popular choice for first-time homebuyers and those with less-than-perfect credit histories.
Key Differences from Conventional Loans
Key differences include lower credit score requirements and the allowance of higher debt-to-income ratios. FHA loans typically allow scores as low as 580 with a 3.5% down payment, while conventional loans usually require a minimum score of 620. Understanding these differences is crucial for borrowers.
Advantages of FHA Underwriting
The advantages of FHA underwriting include easier qualification criteria and the potential for lower down payments. These benefits can open doors for borrowers with limited funds or credit challenges, making homeownership more attainable for a broader audience.
What is the role of automated underwriting systems?
Automated underwriting systems (AUS) streamline the underwriting process by leveraging technology to evaluate loan applications quickly and efficiently.
How Automated Systems Work
AUS uses algorithms to analyze borrower data and assess risk factors in real-time. This technology evaluates credit scores, financial documents, and property information. The automated system provides immediate feedback on the application, expediting the decision-making process.
Benefits of Automation
Automation offers several benefits, including reduced processing times and increased efficiency. AUS can handle a large volume of applications simultaneously, allowing lenders to serve more borrowers effectively. This efficiency can lead to quicker approvals and improved customer satisfaction.
Limitations of Automated Underwriting
Despite its advantages, AUS has limitations; it may not capture nuanced financial situations that a human underwriter would notice. Complex applications or unique borrower circumstances may require additional manual review, underscoring the importance of human oversight in the underwriting process.
What are the common myths about mortgage underwriting?
Several myths about mortgage underwriting can lead to confusion and misinformation among borrowers, potentially affecting their application experience.
Misconceptions About Credit Scores
One common myth is that a perfect credit score is required for mortgage approval. While higher scores are beneficial, many lenders offer loans to borrowers with less-than-perfect scores, especially through programs like FHA loans that cater to lower credit ratings.
Assumptions About Income
Another misconception is that only salaried employees can get approved for a mortgage. Underwriters consider various income sources, including self-employment, freelance work, and rental income, as long as proper documentation is provided to demonstrate reliability.
Beliefs Regarding Down Payments
Many borrowers believe that a 20% down payment is mandatory to avoid private mortgage insurance (PMI). However, numerous loan programs exist that allow for lower down payments, such as FHA loans and conventional loans with PMI options, making homeownership more accessible.
How can lenders speed up the underwriting process?
Lenders can expedite the underwriting process by streamlining documentation, utilizing technology effectively, and maintaining clear communication with borrowers.
Streamlining Documentation
Efficient document management can significantly speed up underwriting. Lenders can use digital platforms to collect and organize necessary paperwork, allowing underwriters to access information easily. A well-organized document process minimizes delays and enhances workflow efficiency.
Using Technology Effectively
Leveraging technology, such as automated underwriting systems, can drastically reduce processing times. By integrating AUS into their workflow, lenders can handle applications faster while maintaining accuracy, thus improving overall customer satisfaction and reducing bottlenecks in the underwriting process.
Clear Communication with Borrowers
Maintaining clear and open communication with borrowers can streamline the underwriting process. Lenders should provide borrowers with guidance on required documentation and respond promptly to inquiries. This proactive approach minimizes misunderstandings and helps keep the process on track.
What impact does the mortgage underwriting process have on interest rates?
The mortgage underwriting process directly influences interest rates through the risk assessment of borrowers, which determines lending terms and conditions.
Link Between Risk Assessment and Rates
Underwriters assess risk based on credit scores, income stability, and debt levels. Borrowers perceived as higher risk may face higher interest rates to compensate lenders for potential losses. Conversely, lower-risk borrowers often qualify for more favorable rates.
Influence of Borrower Profiles
Borrower profiles significantly impact interest rates. Factors such as credit history, employment stability, and down payment amounts are crucial in determining the rates offered. Understanding these components can help borrowers strategize to secure better rates.
Market Conditions and Rate Changes
Market conditions, including economic trends and Federal Reserve policies, also affect interest rates. Underwriters must consider these external factors when evaluating mortgage applications, as changes in the market can lead to fluctuations in rates regardless of borrower profiles.
What should borrowers expect after underwriting is complete?
After the underwriting process is complete, borrowers can expect to finalize the loan agreement, proceed to closing, and understand their post-closing responsibilities.
Finalizing the Loan Agreement
Once underwriting is complete, borrowers receive the final loan agreement detailing terms, interest rates, and monthly payments. Itโs essential for borrowers to review this document carefully and ensure all terms align with their expectations before proceeding to close.
Closing Process Overview
The closing process involves signing documents and transferring funds to complete the purchase. Borrowers should be prepared to provide any additional documentation required at closing, including proof of insurance and identification. Understanding this process can reduce anxiety and ensure a smoother experience.
Post-Closing Responsibilities
After closing, borrowers must fulfill ongoing responsibilities, including making timely mortgage payments and maintaining the property. Understanding the terms of the mortgage agreement and managing finances effectively is crucial to ensure successful homeownership and avoid future financial challenges.
How can borrowers communicate effectively with underwriters?
Effective communication with underwriters is essential for a smooth underwriting process and can help clarify any potential issues that may arise.
Best Practices for Communication
Borrowers should maintain clear and prompt communication with underwriters throughout the process. Providing timely responses to requests for information and being open about financial situations can build trust and facilitate a quicker decision-making process.
Understanding Underwriter Queries
Itโs important for borrowers to understand that underwriters may ask for clarification on specific financial details or documentation. Recognizing the reasoning behind these queries can help borrowers respond accurately and efficiently, ultimately aiding in the approval process.
Providing Timely Information
Providing timely and accurate information is crucial for keeping the underwriting process on track. Borrowers should aim to gather requested documents quickly and maintain an organized approach to their application. This proactive strategy can significantly reduce delays and enhance the likelihood of approval.
How do underwriting guidelines vary by lender?
Underwriting guidelines can differ significantly between lenders based on their risk tolerance, loan products, and regulatory compliance requirements.
Differences in Risk Tolerance
Each lender has its unique risk tolerance that influences its underwriting criteria. Some lenders may be more lenient in their requirements, allowing for lower credit scores or higher debt-to-income ratios, while others may adhere strictly to conventional standards, affecting borrowing options for applicants.
Variations in Documentation Requirements
Documentation requirements can also vary by lender, with some institutions demanding more extensive financial disclosures than others. Understanding these variations is essential for borrowers, as it can impact the speed and complexity of the underwriting process.
Understanding Lender Specifics
Borrowers should research and understand the specific underwriting guidelines of potential lenders before applying. This knowledge can help them tailor their applications to meet particular criteria, enhancing their chances of approval and ensuring a smoother process.
What trends are shaping the future of mortgage underwriting?
The future of mortgage underwriting is being shaped by technological innovations, regulatory changes, and shifts in market dynamics that influence lending practices.
Technological Innovations
Technological advancements, such as artificial intelligence and machine learning, are streamlining the underwriting process. These innovations enable faster processing times, better risk assessment, and improved accuracy in evaluating loan applications, ultimately benefiting both lenders and borrowers.
Changes in Regulation
Regulatory changes continue to impact mortgage underwriting, with new guidelines often introduced to enhance consumer protection and lending practices. Staying informed about these regulations is crucial for lenders and borrowers alike to ensure compliance and adapt to evolving standards.
Market Adaptations
Market adaptations, including changing consumer behaviors and economic conditions, are reshaping underwriting practices. Lenders must remain agile in their approaches to meet the demands of a dynamic market, ensuring that they provide accessible and responsible lending options for borrowers.
How can borrowers challenge underwriting decisions?
Borrowers can challenge underwriting decisions by understanding the appeal process and providing additional supporting evidence to address any concerns raised during underwriting.
Understanding the Appeal Process
Understanding the appeal process is crucial for borrowers whose applications have been denied. They should review the reasons for denial carefully and be prepared to present a compelling case for reconsideration, highlighting any mitigating factors or newly obtained documentation.
Gathering Supporting Evidence
Gathering supporting evidence to strengthen an appeal is essential. This may include additional financial documents, explanations for discrepancies, or proof of improved credit scores. Providing a comprehensive picture of financial health can significantly enhance the chances of a successful appeal.
Working with Lenders
Effective communication with lenders is vital during the appeal process. Borrowers should engage in open dialogue, asking questions and seeking clarification on the underwriting decision. Building a positive rapport with the lender can foster a more favorable outcome during the appeal.
Mini FAQ
1. What is mortgage underwriting?
Mortgage underwriting is the process of evaluating a borrower’s financial profile to determine the risk of granting a loan.
2. How long does underwriting take?
The underwriting process typically takes between 7 to 14 days but can vary based on the complexity of the application.
3. What documents are needed for underwriting?
Common documents include tax returns, W-2 forms, bank statements, and proof of income.
4. What happens if my loan is denied?
If denied, borrowers can address the reasons provided, improve their financial profile, and potentially appeal the decision.
5. How can I prepare for underwriting?
Preparing involves gathering necessary documents, improving your credit score, and understanding your financial health.
6. Do lenders use automated systems for underwriting?
Yes, many lenders use automated underwriting systems to streamline and expedite the evaluation process.
7. Can I challenge an underwriting decision?
Yes, borrowers can challenge underwriting decisions by understanding the appeal process and providing additional evidence to support their case.

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